Showing posts with label journals objective. Show all posts
Showing posts with label journals objective. Show all posts

Monday, 2 June 2008

I fought the law and the law won

I've been thinking alot about the law lately. Learning about copyright law was not really on the PDPP but it's become an issue, not only with the objective to improve access to the journals collection but also because I seem to be doing more and more document supply. I've never really understood copyright in libraries before. I was aware that I had to get declaration forms signed and the limits on copying but never really understood the "why".

Things are a bit different working for a corporate library than in the public sector because of the nature of requests for document supply. In a public library, the chances are that most users are requesting documents for non-commercial research or private study. Copyright declaration forms are signed as a formality so that libraries can prove in law that they have supplied non-copyright cleared articles in good faith. If the user then uses the information in a commercial way then the responsibility is theirs because the library have a record to show that they stated the document was for private use only. In a corporate library, you have to assume that most of the articles are being supplied for commercial purposes. Luckily, the British Library (my main document supplier) make it really easy to pay copyright. Anything I get from the British Library, I get copyright cleared as you have to assume that the information will be used in a commercial way. Ok, so somebody could be using it for private study but what if they then go on to use that intellectual capital in a product that gets patented? It's just easier to get everything cleared. In a way, this makes life really easy. If you've paid the copyright, just keep a record of the request and the user no need for getting copyright declaration forms signed as the copyright's been paid.

But what about copying from journals that the library takes or document supply from more local sources? I think working in a corporate library makes supplying copies from your own stock a bit more complicated. In a public library it is permissible to copy from your own stock within the limits of fair dealing and library privilege as long as you obtain a copyright declaration from the user. In a corporate library you have to assume that the use is going to be commercial - so you need a mechanism to pay copyright. This basically means that you need a copyright licensing agreement. These are dished out by the CLA and are normally negotiated by the company lawyers. The chances are most big companies don't consult their librarians when negotiating an agreement and they tend to be based on numbers of employees or types of job roles. It's then up to the CLA to share the wealth (the revenue from the fee for the License) with the publishers.

I have to say that I don't like this system. It works fine for organisations as a whole but libraries have specialised copying requirements that may fall outside of their company's CLA. If this is the case then the library has to refuse to copy on the grounds that they would be breaking the law. Users often find this hard to understand and may think that librarians are being unnecessarily over-cautious (or even wilfully obstructive). It would be great if there were a kind of pay-per-copy option available. In the States, some vendors are setting themselves up in this way as brokers between publishers, licensing agencies and information providers and using technology to make direct payments to publishers as items are copied. This is kind of getting there but it cuts library collections out of the loop - these vendors have access to huge collections and basically supply copyright cleared copy's (as well as putting their profit on top). What would be great, is if there was a mechanism for libraries to copy from their own collections but also pay copyright fees (outside of their company's CLA's). That way it would be possible to supply outside of "approved" lists, and, with modern technology this sort of system shouldn't be beyond the CLA.

So what have I learned from all of this? Well, where copyright is concerned I've learned that it's good to talk. For example, supplying British Standards from the local public library service should be a real no-no but talking to the user, it turned out that their use was for a private project and not for commercial gain. The user was really happy that I could supply the documents (after getting a signed declaration!) and (as there was no cost to the library) it was quite satisfying to be able to use my knowledge of local resources to help somebody out. Another example of talking was to a lawyer who uses the library. This was a kind of informal chat about whether my idea of blogging journal t.o.c.'s would be legal. His advice was to seek official guidance from the specialist who deals with the CLA. As it turned out this was really good advice as the service as I had envisaged it would have infringed copyright. Not all bad though as the copyright lawyer was able to explain the limits of the CLA so that the service can be adapted to be comply with it. The most important thing that I have learnt is that corporate librarians can't work with the same norms of copyright as public librarians. It's always best to check with your legal people before developing anything as basically, if you're a corporate librarian, you are going to be governed by your CLA (fair dealing and library privilage are concepts that apply only to non commercial or private research). As CLA's are negotiated on an individual basis you need to talk to someone who knows the nature of yours.

I guess this also represents a change of attitude. I've always been really pro-freedom of information but, thinking about it, copyright is there to protect the intellectual property of authors, artists, etc from theft. It's right that company's using intellectual property should recompense the owner, although I'm not sure I'd apply this to personal use (for example copying music). Despite the title I still can't bring myself to agree with the music industry's extreme definition of pirating or the way that they fight their corner...

Thursday, 24 April 2008

Doing less to do more with journals

Ok, I give up. After a month of fully indexing the table of contents of all of the journals that the library takes I have come to the conclusion that it can be done. Sort of. It takes too much time to index every single journal but I think indexing about half of the titles will be achievable. The trick is to find the right vehicle for publishing the tables of contents. I'm pretty sure that blogging these would be ideal as it will constantly generate new potential users and provide an easy publishing platform... but, it's also becoming clear that many of the blog visitors aren't in my user group. The key is to use the easy publishing offered by the blog but also feed it back to the library front page to ensure that it's getting out to the right people. This is going to take a fair bit of development time so I've made the decision to stop doing any journal indexing and spend the time developing the new platform. The current system doesn't generate any requests so it will be interesting to see if anyone complains when I stop indexing (and hence the title doing less to do more).

The experience of indexing everything was interesting. It took probably 1-2 hours a day -too long (especially during heavy book cataloguing times) but it did have some side benefits. I've found my current awareness and general subject knowledge (which helps nicely with another of my objectives!) was much improved by retyping toc's. It also forced me to be focused in order to get all of the work in. Really tiring after a few weeks - not sure I could keep that up for ever but it would be good on a limited basis. The next step is to develop the publishing platform and web site then select a few titles to trial. If I find that it works I might be able to get some other librarian's on board so that we can share the indexing workload.

Tuesday, 4 March 2008

Journal Usage Measurement - Why Bother?


I found today's picture on a Google image search for "Why Bother" and it stuck. But what's it got to do with today's post? Nothing, that's what. And for that matter why the negative title? Surely measuring journals usage is a good thing to do? Well, no. I've always found it to be a bit pointless and especially so in my current role. There are three ways that I know of to conduct a journals usage survey. Measuring citations is fairly accurate and widely used in academic libraries (there's a good article on the background and use of this method at http://www.ala.org/ala/mgrps/divs/acrl/publications/crlnews/2007/may07/eigenfactor.cfm). Unfortunately, the users of my library (and most libraries outside of academia) don't write many research papers so measuring citations is out. I'm not convinced that this (on it's own at least) is a good measure even in Uni Libraries. From my own experience as a student I read stuff that added to my background knowledge but wasn't directly related to an assignment or worthy of a credit in a bibliography.

The second method is to withdraw journals and count the number of requests for them. This is the method that was used when I worked in public libraries. IMHO this method is not only innacurate (as most people can't be bothered to ask for a journal if it's not there) it also disrupts (what in my view) is the prime directive for libraries: connecting people with information. If you take journals away (even for the purpose of measuring their use) you are damaging the quality of the user experience. Why would I want to annoy the people who use my library for the sake of an innacurate measure? Good librarianship is about increasing access, not reducing it (or withdrawing it).

The third method is a kind of voluntary indication of usage - asking users to tick a sheet to say that they have read the journal. This method is better but still prone to inaccuracy. How many people forget to tick? Even worse is when someone ensures that their particular read is kept by adding extra ticks - it doesn't take a genius to work this one out now does it? Other variations of this are more qualitative, interviewing readers or sending out written surveys but they basically all boil down to asking the readers which journals they use - which is fundamentally prone to measurement bias.

Dispite the flipant title I do believe that journal usage surveys are an essential part of collection management. So, because of the measurement biases of the explicit methods described above I've decided to resort to unobtrusive methods. Does this mean I'll be spending my days hiding behind the journals shelving with a pair of binoculars doing a kind of warped Bill Odie impersonation? Tempting. If only I had the time. Luckily, the wonders of modern technology are available and I borrowed some RFID kit today which I'm hoping will allow me to count the number of times a journal is picked up from the shelf. I still need to work out sampling and get the technology working but fingers crossed! Even if it doesn't work it should be good fun trying.

*Note to self: If you think that journals usage surveys are fun then you really need to get out more...

Thursday, 27 December 2007

Journals to do list

After a bit of reading of the system manual it's starting to become clear what needs to be done.

First job is to reset the system. The report at the moment says that we have 96 journal issues that haven't been received (it also doesn't look like any of my predecessors used the claims reporting claims report has hardly ever been reset). What I have to do is to check that we have indeed claimed these 96 issues and then send the report to print (or trick it into thinking it's printed - I don't actually want reams of paper!). Sending the report to print clears it so that - next week when I come and look again there will only be issues that should have been received in this week.

Second job is to claim any issues that haven't been received and mark any really old ones as not received on the system - this will give us a clean slate, there's no way I'll have time to claim for much retrospectively but hopefully once the process is in place I should stay on top of them.

Third job is to get the predictions working right and set/ tweak the claims parameters - this'll take a couple of weeks to a month and alot more reading of the manual!

Clear as mud...



Well, just checked the suppliers site to see if they provide details of their claims policies. The result: Nada. From experience though, most of the suppliers do not guarantee to provide back issues if the publication date is more than 90 days ago. I think I should therefore get 3 claims in before the 90 days is up so from the point of view of claims parameters I'm looking at 2 weeks past due date for the first claim, 6 weeks for the second claim, and 10 weeks for the 3rd claim... I can tweak that later if it doesn't work.

On the plus side, the supplier's site mentions that they provide Tables of Contents - I can't see any sign of this on my account so I've emailed them to activate this part of my account (not the first time functionality has been missing!). Tables of Contents could be really useful when I get to the point where I'm feeding current awareness to the library webpage...

First, to find out what I need to know...

Just having a look at my journals objective - I've pulled the manual for the LMS and it looks like a number of decisions need to be made. The main thing is to decide at what point to transfer claims from our system to our suppliers system. It is possible to set our system up to email the suppliers when items are a certain amount overdue BUT (and this is a very big but) my gut feeling is that the publication schedules for our journals are nowhere near constant enough to fully automate the process - I can see that somewhere down the line we'd be claiming for journals that haven't even been published.

A certain level of human (i.e. ME!) intervention will be needed. This is dull work but I will have to set aside regular time every week to do it if I'm going to get the journal collection anywhere near where I want it to be...

So what do I need to know?

Well I know that our system can produce reports of overdue copies once a week but I need to know how to do this and what parameters to set for the reports. This will need me to find out a bit about our suppliers claims policies - when do they act on a claim? - how long to leave it before claiming - when should I claim by?

I'll also need to review the prediction set on the system (these are set for most titles but my feeling is they are probably innacurate and will lead to spurious claims...).

So, there's a couple of sources I need to check-out - first is to read up on our journal supplier's policies. Second is to work out how to mesh our system into those policies to form a claiming procedure that works....

Thursday, 20 December 2007

journals


Had to find a more manly picture after that last post but I do hate forms.


Here's a more detailed plan about what I want to do with my journals collection next year and the development I'll need to undergo to do it.


i) First bit is to work out how the journals module of my library management system works. I know that it can produce overdue reports for claims and the suppliers now have a good front end for entering claims - I need to get the supply alot more consistent, and put in business controls. Sources for this develpment are possibly my professional network (an extremely overworked sys admin) but more likely it'll be a case of hitting the manuals. Can't really afford training.

ii) I need to do a review of journal usage at the start of the year. This is essential as it will drive decisions about what to do with the hardcopy collection. Basically the question is do we give up on providing more scholarly content and focus on the more browsable content? The development need here is really finding an accurate method of journal survey. I would like to use rfid tags and compare it to traditional methods but I'll need to do some research into methods.

iii) Third objective is to improve access by publishing tables of contents. The new books blog has shown that blogging is an ideal medium for current awareness but the development need is about researching rss and web development to determine what can be done. The idea is to feed up headlines/ summaries that link to requests for photocopies.